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SAP Standard Support includes:

  • Proactive support to detect risks and avoid errors;
  • Proved certified technologies and applications;
  • Remote services.

Prerequisites for support program selection

The volume of customer needs for support services - continuous performanceof automated business operations.

Tools to meet customer needs

Basic services and content to support seamless operation:

  • Remote services:
    • SAP Early Watch Alert;
    • SAP Going Live Check;
    • SAP Going Live Functional Upgrade Check;
    • SAP OS/DB Migration Check.
  • Mission-critical support, including SAP Notes and service packages;
  • SAP Service Marketplace Knowledge base;
  • SAP Solution Manager (with limited access).

Anjelika Makoshko

Head of SAP Support department

SAP Enterprise Support includes:

  • Proactive approach and focus on innovations;
  • Technologies, applications and end-to-end business processes;
  • Guaranteed reduce of an innovation project risks;
  • Service Level Agreement (SLA) for critical incidents;
  • Expertise and knowledge transfer to the client.

Prerequisites for support program selection

The volume of customer needs for support services:

  • Ensuring business continuity;
  • Reducing total cost of operations;
  • Accelerating innovation

Tools to meet customer needs

  • SAP Standard Support services and products are available for providing business continuity;
  • Rapid recovery of business activities with Support Advisory Center and Production Down Support;
  • SLA for tickets with "Very high" and "High" priority, project risks reduction with the help of Continuous Quality Checks;
  • Increasing operational efficiency using standardized methodologies;
  • Sharing experience in operational scenarios of the SAP Solution Manager during the expert-guided implementation;
  • Guided Self Services, available in the SAP Solution Manager, offers clients approved procedures for top issues resolution;
  • Continuous business processes monitoring and analysis to improve operations and increase staff efficiency;
  • Unlock your workforce value to extend business functionality by maintaining standardized support and development processes