A key feature of the Solution Manager is the ability to tighten integration with supported SAP systems, resulting in a flow of life cycle processes in the current environment.
The connection of your organization’s Solution Manager and SAP Active Global Support allows you to receive support services in the interactive mode. These support services are a part of the Standard/Enterprise Support packages and include: incident investigation, solutions, the prevention of problems, and the carrying out of services from SAP.
Despite the fact that the Solution Manager is designed to work with automated systems implemented by SAP products, many of its functions are able to be used with non-SAP products.
SAP Solution Manager licenses are free to use by existing customers (the licensees) of SAP.
Head of SAP Support Department